Returns & Exchanges

Due to the perishable and regulated nature of our artisanal spirits and food products, we cannot accept returns once a shipment has been delivered. However, if your order arrives damaged or incorrect, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, carefully examine your package for any signs of leakage, breakage, or incorrect items before opening the safety seals.

• 2.
  Document Issues

  Take clear photos of the damaged product and the shipping label as these are required for our quality insurance claims.

• 3.
  Contact Support

  Email our concierge team within 48 hours of delivery with your order number and the documentation of the issue.

• 4.
  Resolution

  Once reviewed, we will issue a full refund to your original payment method or dispatch a replacement bottle at no additional cost to you.